DeskPRO is a customer relationship management system. The major components of this system include: A ticket system for interaction between staff and end users, providing both web and e-mail interfaces for users and staff. A category and search driven knowledgebase for self-service questions & answers. Staff teamwork tools including news, private messaging and forums. Staff self-management tools including calendaring, ticket reminders and performance stats. Extensive statistics and reporting facility. Customized fields for tickets, users, knowledgebase articles and tasks. Highly accessible to all users and skill levels including context-sensitive help system and multiple languages support. Advanced administration controls including template editor, technician permissions editor and over 100 system settings.Release group: MAFiASCRiPTS
Homepage: ]]>http://www.deskpro.com/]]>
Demo: ]]>http://deskpro.com/deskpro/demos/]]>
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